Support Board

Date/Time: Sat, 27 Apr 2024 01:49:34 +0000

Post From: A problem with attempting to connect to my live account

[2021-09-15 15:17:43] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 31159
The issue of the notices you are getting regarding the Symbol is normal since you are not setup to get data from CQG. But, when we look at your account, your exchanges are not active on the Denali Exchange Data Feed. So if you are wanting to get data from the Denali Exchange Data Feed, then you need to activate the exchanges for which you want the real-time data. You can activate the exchanges on this page for the CME Group: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed#Exchanges And we see you did have EUREX data at one point as well, so if you need to enable the EUREX exchange, you can do so from here: https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeedEUREX#Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing