Support Board

Date/Time: Thu, 18 Apr 2024 22:21:21 +0000

Post From: A problem with attempting to connect to my live account

[2021-09-15 06:52:12] Link To Thread - Link To Post [Go To First Post]
User773751 - Posts: 2
Hi, I am trying to connect to my live amp account with CQG as im receiving the delayed feed. I have the relevant funds in there and am just attempting to connect live in order to get the live feed once a month like instructed. This has worked previous months but this time its not. when i do the procedure through data/trade services and click the CQG option it displays an orange box on my charts saying "Symbol is unknown. click for symbol information. Real time data for instrument F.US.DB (corresponding to ID=1) are not allowed. There is also a red box below sayin - Download failed. Error downloading historical intraday data for F.US.DBZ21 instrument F.US.DB (corresponding to ID1) is not allowed. Result=103. Num quotes=0 If you could provide me with help it would be much appreciated. Thanks