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Date/Time: Thu, 28 Mar 2024 10:44:30 +0000



Post From: Sierra Chart intergration with CannonTrading/TransAct live accnt

[2021-09-03 16:59:30]
User850794 - Posts: 11
Hello ,
I've just purchased your Service Package 5 - Advanced for 6 months , 172.8 USD (28.8 USD/Month)
and it loaded and functioned OK (delayed data) on its own .
I also have a Transact Live account (real time with CME paid fees) .

Then I (together with my broker's help ,Cannon Trading) Integrated TransAct and Sierra ,
and sadly enough even after unchecking simulation mode , SC did not show RealTime data and on the DOM it showed
only Top Of Book data and not Depth Of Market data , while the Transact DOM showed RealTime and Depth Of Market data .

Also I noticed that alongside my already installed S.c. that was already up (extension of my trial account hence "Old S.C"),
when launching the Transact it brought up another instance (apparently a new different S.C. instalation which ocurred during integration efforts(hence "New S.C") which did not connect/function , please see attached photos),so that there were two instances simultaneously that none of them were fully functional .

Also , as all of my setups (a lot of charts/chartbooks/studies/time definitions . . . were done in my Old S.C) I would stongly like to preserve them
so that the Transact will be routed to it and not to the New S.C .


Please your kind guidance/help (might be somthing missing in the integration process !?)
Haim
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