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Date/Time: Fri, 19 Jan 2018 06:01:15 +0000



Post From: Notice: CTS Trading Service Symbols

[2014-03-12 09:45:21]
Sierra Chart Engineering - Posts: 56282

Sierra, any news from CTS? Should everything be working correctly?
Yes we have. They will be fixing a problem on their side and also told us what to do to work around the issue. So everything should be working properly in the latest revision of 1107. If you could update again by selecting Help >> Download Prerelease just to be sure you are on the latest revision, that would be good. Although having said this, we do see some intermittent problems with security definition responses from the server that we now rely on, so potentially there could be intermittent problems.

If you still have a problem, restart Sierra Chart, open just a single chart, please only one single chart, and if there still is a problem provide a copy of the Message Log by following these steps:
https://www.sierrachart.com/index.php?l=PostingInformation.php#log
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.