Support Board

Date/Time: Tue, 04 Nov 2025 02:36:09 +0000

Post From: Notice: CTS Trading Service Symbols

[2014-03-12 09:45:21] Link To Thread - Link To Post [Go To First Post]
Sierra Chart Engineering - Posts: 104368
Sierra, any news from CTS? Should everything be working correctly? Yes we have. They will be fixing a problem on their side and also told us what to do to work around the issue. So everything should be working properly in the latest revision of 1107. If you could update again by selecting Help >> Download Prerelease just to be sure you are on the latest revision, that would be good. Although having said this, we do see some intermittent problems with security definition responses from the server that we now rely on, so potentially there could be intermittent problems. If you still have a problem, restart Sierra Chart, open just a single chart, please only one single chart, and if there still is a problem provide a copy of the Message Log by following these steps: https://www.sierrachart.com/index.php?l=PostingInformation.php#log Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing