Support Board
Date/Time: Tue, 04 Nov 2025 09:06:00 +0000
Post From: Charts data feed freezing
| [2021-08-17 07:31:29] |
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When you notice this problem, we need to get the heartbeat lines from the Message Log for the last minute. Instructions: Prices / Data Falling Behind: 4.17 - Providing Heartbeat Messages to Sierra Chart Support And make sure you are running an up-to-date version of Sierra Chart so we can identify what server you are connected to. Instructions to update: Software Download: Fast Update Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-08-17 07:32:23
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