Support Board

Date/Time: Mon, 29 Apr 2024 11:47:27 +0000

Post From: Datafeed connecting and disconnecting

[2021-07-22 17:03:46] Link To Thread - Link To Post [Go To First Post]
Sierra Chart Engineering - Posts: 104368
We did not report any issue: after you reported the issue of reconnection We do not know what you are referring to. You are having connection problems to CQG. The Message Log makes that extremely clear. We cannot control that. Refer to: CQG Trading Platform Service: Frequent Server Disconnections when Using CQG If the problem is on the CQG side, or with their ISP, we recommend using the Sierra Chart Order Routing Service instead as the documentation says: Sierra Chart / Trading Technologies Futures Order Routing Service Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, change to the Teton service: Sierra Chart Teton Futures Order Routing Date Time Of Last Edit: 2021-07-22 17:05:49