Support Board
Date/Time: Tue, 07 May 2024 00:42:35 +0000
Post From: Looks the message log normal that i sent?
[2021-07-22 01:06:02] |
Sierra Chart Engineering - Posts: 104368 |
Not sure what this is related to, but if you are not observing any issue, then everything is fine. If there is any latency, refer to help topic 4: Prices / Data Falling Behind However, we did look at the log, and we see you are unable to connect to Rithmic: Rithmic Direct - DTC (Data) | Logon error received from server: Password not provided | 2021-07-21 22:02:42.606 Here are the instructions for that: Rithmic Trading Platform Service: Setup Instructions Do provide the username and password for the Rithmic data connection. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |