Support Board

Date/Time: Sun, 05 May 2024 10:28:19 +0000

Post From: can't open charts

[2021-07-15 17:53:03] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 31362
Our information shows that your Service is set to "Interactive Brokers. The message you are getting shows that the symbol is for CQG. After you open the Chartbook you get from someone else, you need to select Edit >> Translate Symbols to Current Service in order to change the symbols in the Chartbook to the symbols for the service you are using. You need to do this for the Chartbook you already opened. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing