Support Board
Date/Time: Sun, 29 Jun 2025 14:28:20 +0000
Post From: Data/Trade Service Settings - Not enabled on package
| [2021-07-08 17:43:49] |
| Technical - Posts: 158 |
|
Ok, three things: First, Sierra placed me on Package 12 for a month. Thank you, but that should not be an issue today Second, I asked Rithmic about needing Package 11/12 and they said they asked Sierra Corporate abot this requirement and SC that requirement has been removed, ie package 5 will work with Rithmic DTC. I know you make the rules, but that is the info Rithmic is operating with and communicating to their clients. I hope they are correct. Regardless, by your kindness I am on 12 today and yet DTC doesn't work for my installation. Third, do you not support paper trading using Rithmic data? Is that a new policy? Think about it - My implementation of Sierra Chart is connecting to Rithmic. That implies several thing: 1. My credentials are correct. 2. My Symbol is correct 3. I get live data. So why does it fail? 1. Even with a good connection and realtime data, Historical Data fails to download. 2. I would assume Sierra Chart verified the connection status before sending the historical data request. 3. The request failed because Rithmic rejected the request on a preexisting live connection. If the request was formed correctly, it should have worked. Remember I said that "Translate Symbols to Current Service" has never worked, I always had to manually change it to XXXX.CME. Now what if Sierra is asking for Historical Data using XXXX-CME? Would that cause this issue? |