Support Board
Date/Time: Mon, 15 Sep 2025 23:01:35 +0000
Post From: Data/Trade Service Settings - Not enabled on package
| [2021-07-07 19:44:29] |
| John - SC Support - Posts: 41827 |
|
That is because your service is set to Rithmic Trading (old interface), and it had trouble starting the Bridge program. Be sure you have your Service set to the new Rithmic Direct - DTC. Also, we forgot to mention to check your Chart >> Chart Settings >> Advanced Settings 2 >> Real-Time Price Multiplier and Historical Price Multiplier are set to. They should be 0.01 in order to get the correct price display on your chart. It looks like they are currently set to 1.0 for the chart you showed in the image above. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |