Support Board
Date/Time: Mon, 30 Jun 2025 12:45:57 +0000
Post From: Not getting real time data feed on CL
| [2021-06-16 13:32:24] |
| John - SC Support - Posts: 40645 |
|
We need to point out that you are not getting the data from us, so you will most likely need to ask TransAct about this. But, get us your Message Log by following these instructions and we'll see if there is anything obvious: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog We will then determine what the problem is. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |