Support Board

Date/Time: Sat, 27 Jul 2024 01:53:46 +0000

Post From: Problems with displaying intraday charts with delayed data and Interactive Brokers

[2021-06-08 05:19:11] Link To Thread - Link To Post [Go To First Post]
Marvin - Posts: 5
Hello Sierra Chart Team, when I connect Interactive Brokers as a trading service with Sierra Chart, the charts of the markets, where I have not subscribed to live data, are sometimes displayed very distorted. This is especially true for intraday charts (Market Profile etc.). In some cases prices/values of -1 are displayed. In the attachment I have attached two screenshots. For certain markets (for example, ICE US with CC, KC, OJ, etc.) but the delayed data is enough for the analysis so that I do not need live data for all markets that I analyze. I have not yet found out if there is a setting option for these certain markets, so that I do not have to constantly remove the IB Trading Service for the analysis of these markets. Since I trade the other markets partly with live data via Sierra at IB it is very inconvenient. I have already tried to solve the problem by unchecking "Chart Settings/Advanced Settings/Allow Real-Time Updating of Historical Chart". Also in the support board I have not found a solution for the problem. I would be very happy if you can help with this. Thank you very much. Many greetings and thanks for the great software and support! Marvin


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