Home >> Support Board

Support Board

Date/Time: Mon, 06 May 2024 07:55:48 +0000

How to Post a Message for Support

Post From: Denali data lagging every few seconds

[2021-06-02 13:05:48] Link To Thread - Link To Post [Go To First Post]
cfrat - Posts: 1
Hi, I started noticing an issue yesterday with my DOM. It's not updating nearly as fast as it should be, and is updating once every few seconds. As I'm watching the seconds on the clock now, I see: 00,02,04,11,19,22,33,42,51,52... So it skipped the vast majority of the minute. I have ATT Fiber, using wireless at the moment but didn't have an issue for the past month. Speedtest shows 500+Mbs both up and down. I'm using the same chartbooks as always. I tested the data using the quoteboard, mentioned in the support page. With all chartbooks closed, the last price and time were still lagging. I doublechecked my global chart update interval. I have Global on 50ms and my DOM on 15ms. I have the most updated software. I installed the newest one yesterday. When I look at the very top toolbar of sierra, I see "Sierra chart 2268...'chartbook name' SC/TT Futures Order Routing 2021-06-02 HH:MM:SS" <--- This clock does not lag. But the clocks on my charts are constantly dropping seconds. Any idea what is going wrong? I can't really use my DOM at the moment, it's too slow. Here's a excerpt of my heartbeat log: SC Data - All Services \| Heartbeat from server \| ServerReceivedClientHeartbeatSecondsAgo=7, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=80, ServerSendBufferSizeInBytes=58, ActualMessageDelay=0.7 seconds, DataCompRatio=1.80, UncompressedBytes=1460492, CompressionTime=0.034427(secs), NumCompressions=4709 \| 2021-06-02 09:04:25.728 SC/TT Futures Order Routing \| Heartbeat from server \| ServerReceivedClientHeartbeatSecondsAgo=1, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=0, ServerSendBufferSizeInBytes=0, ActualMessageDelay=1.1 seconds, DataCompRatio=0.00, UncompressedBytes=7595, CompressionTime=0.000000(secs), NumCompressions=0 \| 2021-06-02 09:04:29.517 SC Data - All Services \| Heartbeat from server \| ServerReceivedClientHeartbeatSecondsAgo=7, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=80, ServerSendBufferSizeInBytes=0, ActualMessageDelay=0.7 seconds, DataCompRatio=1.80, UncompressedBytes=1480512, CompressionTime=0.035032(secs), NumCompressions=4801 \| 2021-06-02 09:04:45.697 SC/TT Futures Order Routing \| Heartbeat from server \| ServerReceivedClientHeartbeatSecondsAgo=1, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=0, ServerSendBufferSizeInBytes=0, ActualMessageDelay=1.1 seconds, DataCompRatio=0.00, UncompressedBytes=7682, CompressionTime=0.000000(secs), NumCompressions=0 \| 2021-06-02 09:04:49.507 SC Data - All Services \| Heartbeat from server \| ServerReceivedClientHeartbeatSecondsAgo=6, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=80, ServerSendBufferSizeInBytes=0, ActualMessageDelay=0.7 seconds, DataCompRatio=1.80, UncompressedBytes=1509666, CompressionTime=0.035693(secs), NumCompressions=4903 \| 2021-06-02 09:05:05.768 SC/TT Futures Order Routing \| Heartbeat from server \| ServerReceivedClientHeartbeatSecondsAgo=0, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=0, ServerSendBufferSizeInBytes=0, ActualMessageDelay=1.1 seconds, DataCompRatio=0.00, UncompressedBytes=7769, CompressionTime=0.000000(secs), NumCompressions=0 \| 2021-06-02 09:05:09.504 SC Data - All Services \| Heartbeat from server \| ServerReceivedClientHeartbeatSecondsAgo=6, NumberOfOutstandingSendBuffers=1, TransmissionDelayInMilliseconds=80, ServerSendBufferSizeInBytes=174, ActualMessageDelay=0.6 seconds, DataCompRatio=1.80, UncompressedBytes=1540483, CompressionTime=0.036414(secs), NumCompressions=5005 \| 2021-06-02 09:05:25.681 SC/TT Futures Order Routing \| Heartbeat from server \| ServerReceivedClientHeartbeatSecondsAgo=20, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=0, ServerSendBufferSizeInBytes=0, ActualMessageDelay=1.1 seconds, DataCompRatio=0.00, UncompressedBytes=7856, CompressionTime=0.000000(secs), NumCompressions=0 \| 2021-06-02 09:05:29.526 SC Data - All Services \| Heartbeat from server \| ServerReceivedClientHeartbeatSecondsAgo=6, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=80, ServerSendBufferSizeInBytes=299, ActualMessageDelay=0.6 seconds, DataCompRatio=1.80, UncompressedBytes=1564493, CompressionTime=0.037100(secs), NumCompressions=5101 \| 2021-06-02 09:05:45.608 SC/TT Futures Order Routing \| Heartbeat from server \| ServerReceivedClientHeartbeatSecondsAgo=19, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=0, ServerSendBufferSizeInBytes=0, ActualMessageDelay=1.1 seconds, DataCompRatio=0.00, UncompressedBytes=7943, CompressionTime=0.000000(secs), NumCompressions=0 \| 2021-06-02 09:05:49.524 SC Data - All Services \| Heartbeat from server \| ServerReceivedClientHeartbeatSecondsAgo=6, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=80, ServerSendBufferSizeInBytes=50, ActualMessageDelay=0.6 seconds, DataCompRatio=1.80, UncompressedBytes=1583959, CompressionTime=0.037692(secs), NumCompressions=5194 \| 2021-06-02 09:06:05.671 SC/TT Futures Order Routing \| Heartbeat from server \| ServerReceivedClientHeartbeatSecondsAgo=19, NumberOfOutstandingSendBuffers=0, TransmissionDelayInMilliseconds=0, ServerSendBufferSizeInBytes=0, ActualMessageDelay=1.1 seconds, DataCompRatio=0.00, UncompressedBytes=8030, CompressionTime=0.000000(secs), NumCompressions=0 \| 2021-06-02 09:06:09.515 Date Time Of Last Edit: 2021-06-02 13:07:04