Date/Time: Mon, 27 Mar 2023 17:18:16 +0000
Post From: Support Board | DOM is updating, but the charts are not
|John - SC Support - Posts: 23232|
It looks like you are using the Delayed Data Feed. If this is the case, then what most likely happened is that the system recognized a break in the data and redownloaded the historical data. Sometimes, when it does that, it downloads the data up to the current time, rather than just up to the current time less the delay amount. Therefore, you are seeing the data, but the system is still processing the delayed data. So your DOM is showing you the delayed prices, but since the bars are already present, they are not updating.
You can tell when this is the case by checking the times of the bars against the clock. If the bars are less than 10 or 15 minutes behind (depending on the exchange).
All you need to do is wait for the delay time to pass by, and everything will be back to normal.
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Date Time Of Last Edit: 2021-06-01 21:04:34