Support Board

Date/Time: Sun, 14 Sep 2025 15:06:16 +0000

Post From: [M] not visible

[2021-05-19 14:13:02] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 41793
Everything on your account looks good, so you should be getting the data from us. We do not know if this applies, but keep in mind that in a Sub-Instance that [M] symbol will not show up. Follow these instructions to get a copy of your Message Log: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing