Support Board

Date/Time: Fri, 03 May 2024 05:33:43 +0000

Post From: IBKR IdealPro FX Data

[2021-05-14 16:22:37] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 31334
You can get us your Message Log and there might be some information in there, but offhand we would say that you probably need to ask IB about this. Follow these instructions to get us your Message Log: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing