Support Board

Date/Time: Fri, 03 May 2024 01:32:18 +0000

Post From: just came back from vacation

[2021-05-13 15:45:44] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 31334
You can see all of your transactions in the Transaction Log and Payment Receipts section. You can access this by selecting the following link and then logging into the Sierra Chart website using the same Account Name and Password that you use to login to your Sierra Chart software: https://www.sierrachart.com/UserControlPanel.php?page=TransactionLog On that transaction log you will see that you activated the CME With Market Depth for Non-Professionals on 5/3/2021. It does not show the specific exchange, but you will see the price is $10.40, not the $31.25 for the Full CME Group. We can not say what has happened or why, but we can say that the information is consistent, so you are not being charged anything more than what we have recorded. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing