Date/Time: Wed, 29 Mar 2023 07:21:48 +0000
Post From: Fees associated with Sierra Chart
|John - SC Support - Posts: 23263|
Everything on your account looks good. The one thing we want to point out is that you activated the following exchange:
- CME with Market Depth for nonprofessional Trading accounts
Therefore, if you are opening a chart for a symbol that does not trade on the CME exchange, then that data will be delayed (such as Gold (GC) that is traded on the COMEX exchange).
If you have a chart for a symbol that is traded on the CME exchange and are getting delayed data, then we need to get your Message Log by following these instructions:
Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log
Open a chart for the symbol you have an issue with. Tell us that symbol of the chart.
Disconnect from the data feed with "File >> Disconnect".
Connect to the data feed with "File >> Connect to Data Feed".
After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions:
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing