Login Page - Create Account

Support Board

Date/Time: Wed, 28 Feb 2024 13:26:31 +0000

Post From: Fees associated with Sierra Chart

[2021-05-12 15:47:36]
John - SC Support - Posts: 29453
Everything on your account looks good. The one thing we want to point out is that you activated the following exchange:
- CME with Market Depth for nonprofessional Trading accounts

Therefore, if you are opening a chart for a symbol that does not trade on the CME exchange, then that data will be delayed (such as Gold (GC) that is traded on the COMEX exchange).

If you have a chart for a symbol that is traded on the CME exchange and are getting delayed data, then we need to get your Message Log by following these instructions:

Follow the instructions here to clear the Message Log:
Message Log: Clearing the Message Log

Open a chart for the symbol you have an issue with. Tell us that symbol of the chart.

Disconnect from the data feed with "File >> Disconnect".

Connect to the data feed with "File >> Connect to Data Feed".

After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions:
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing