Support Board

Date/Time: Mon, 29 Apr 2024 07:05:35 +0000

Post From: Live Denali data is Delayed with Rithmic

[2021-05-05 20:21:08] Link To Thread - Link To Post [Go To First Post]
Shores2021 - Posts: 26
Hello John, Thanks for helping me to figure this out. Here are the steps I did: 1. Date/Trade service settings > I selected Rithmic Trading (Rithnmic 01 US server) > Used credentials provided from my IB (my clearing is ADMIS). 2. The status bar turns Green. 3. After SC connects, I see correct Account Balance in SC but the chart (CLM1-NYMEX) shows the "Symbol Unknown" and the chart does not update at all. It's frozen to where data loaded previously when used another service. 4. Then after 1 minute, I switch Date/trade Service settings to SC - All Services [data] (as per IB tech guy suggestion) and the data shows 10 min delayed. 5. I subscribed to Denali Top Tier CME for $1.35 to receive CL data. Please advise, Thank you very much, Tom