Support Board

Date/Time: Sun, 05 May 2024 04:04:33 +0000

Post From: MBO data not visible

[2021-05-05 20:05:23] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 31362
Do you have the regular Market Depth showing for the symbol? If not, then that is the first issue. If this is the case, then most likely you are looking at a symbol that is not traded on the CME exchange. you just have the CME with Market Depth activated, so any other symbol would not have the market depth. Follow these instructions to get us your Message Log: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing