Support Board

Date/Time: Sun, 05 May 2024 04:02:56 +0000

Post From: One time connect to live account message

[2021-05-05 13:54:19] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 31362
In File >> Data/Trade Service Settings your setting for Current Selected Service is set to SC Data - All Services. Therefore, you are not connected to your futures trading account. It looks like you are with AMP, based on your Account Name, therefore you should be setup with CQG for your trading service. As such, you should have a login and password for CQG. If you do not have these, or do not remember, then you would need to ask AMP for them. Once you have that information, then follow the Setup Instructions at the following link to connect your Sierra Chart to your CQG account: CQG Trading Platform Service: Setup Instructions Once that is done, then open your Chartbooks and select Edit >> Translate Symbols to Current Service. This will convert your symbols to the CQG symbols. You should be good after that. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing