Support Board
Date/Time: Mon, 15 Sep 2025 07:29:43 +0000
Post From: Additional Data Feed
| [2021-05-02 20:34:51] |
| John - SC Support - Posts: 41793 |
|
First, check that the option for File >> Data/Trade Service Settings >> Common Settings >> Allow Support for Sierra Chart Data Feeds is set to Yes. The information you are showing implies that it is set to No. Change it to Yes, then select File >> Disconnect followed by File >> Connect to Data Feed. If it is set to Yes already, then follow these instructions to get us your Message Log: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |