Support Board

Date/Time: Sun, 05 May 2024 18:17:52 +0000

Post From: When exiting Sierra Chart, window appears saying I have open orders with my trade service

[2021-05-01 11:29:50] Link To Thread - Link To Post [Go To First Post]
User963483 - Posts: 22
I am getting the exact same message. Only on my second instance though - which is looking at the same account as the first instance. I click "refresh trade data", but I still get "You have open trading...". Click CANCEL or Flatten says you have no open positions. I can close the first instance no issues, no warnings. I'm not sure if it's relate to an annoying bug I picked up yesterday too. My Sierra was left open overnight - Thursday 29th on LIVE and I tried to open a trade in the morning - 30th. The trade "behaved" weirdly my DPL wasn't updating despite price moving, so I clicked flatten, the trade log said it can't send trade on live account when Sierra is set to SIM, yet I wasn't on SIM. I then ENABLED sim and then DISABLED SIM and it worked. The fact DPL wasn't updating shows that it wasn't set to SIM either. The trade was in some sort of undefined state. Since then I get this message about open orders.