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Date/Time: Fri, 29 Mar 2024 15:50:52 +0000



Post From: Denali Data

[2021-04-29 14:49:04]
John - SC Support - Posts: 30459
We see that you selected the "Update and Renew Now" button for the Available Services. You did not need to do that, you should have selected the "Update/Set" button instead.

The difference between them is that the "Update/Set" just changes the package and adjusts the End Date for your Usage Time based on the difference in the pricing for the package. "Update and Renew Now" actually updates the selection and adds an additional period to your Usage Time.

Hence, you now have Usage Time through August 9, 2021. We can refund you the extra months, if you like, or you can just leave it and you do not need to think about adding credits or renewing until August. It's your decision.
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