Support Board
Date/Time: Sun, 14 Sep 2025 18:04:01 +0000
Post From: Sierra Chart Stuttering (mouse freezes also) while CPU at 20% and Memory at 40%-50%
| [2021-04-28 21:07:21] |
| John - SC Support - Posts: 41793 |
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Loading market depth data. | 2021-04-28 12:16:34.073
Loaded depth data records for F.US.ENQM21 2021-04-21 from 2021-04-21 18:00:00.010000 to 2021-04-21 19:59:59.976000. | 2021-04-28 12:16:34.097 Loaded depth data records for F.US.ENQM21 2021-04-22 from 2021-04-21 20:00:00.000000 to 2021-04-22 19:59:58.823000. | 2021-04-28 12:16:36.384 Loaded depth data records for F.US.ENQM21 2021-04-23 from 2021-04-22 20:00:00.000000 to 2021-04-23 16:59:59.880000. | 2021-04-28 12:16:36.783 Loaded depth data records for F.US.ENQM21 2021-04-25 from 2021-04-25 18:00:00.001000 to 2021-04-25 19:59:59.987000. | 2021-04-28 12:16:36.805 Loaded depth data records for F.US.ENQM21 2021-04-26 from 2021-04-25 20:00:00.000000 to 2021-04-26 19:59:59.985000. | 2021-04-28 12:16:38.101 Loaded depth data records for F.US.ENQM21 2021-04-27 from 2021-04-26 20:00:00.000000 to 2021-04-27 19:59:59.971000. | 2021-04-28 12:16:39.538 Loaded depth data records for F.US.ENQM21 2021-04-28 from 2021-04-27 20:00:00.000000 to 2021-04-28 12:16:26.124000. | 2021-04-28 12:16:40.343 F.US.ENQM21 [CV][M] 1 Trades #8 | StartDateTimeForLoadingOrderFills: 00:00:00 | 2021-04-28 12:16:40.409 . . . Failed to add to the depth data for F.US.ENQM21, possibly as a result of running out of memory. The depth data accounted for 1.64 gigabytes of memory. Depth data will be unavailable until the chart can be reloaded. | 2021-04-28 14:44:04.879 * We do see the above from today. Are you running a replay? As we mentioned earlier, the thing to do is to limit the depth data by lowering the number of days loaded in the chart, minimizing the number of levels displayed in the Market Depth Historical Graph, and we would add limiting the number of levels displayed in the DOM by this setting: Chart Settings: Maximum Market Depth Levels (Chart >> Chart Settings >> Market Depth menu) Another option would be to limit the number of levels coming into the system altogether. Since you are running the Denali Exchange Data Feed, you can do this from this setting: https://www.sierrachart.com/index.php?page=doc/DataSourceSettings.php#MaxDepthLevels As we stated previously, we do not know exactly why this occurs, which is why we can't give you a definite answer on how to fix it. We are just trying to minimize the amount of data in order to try and alleviate the issue. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |