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Date/Time: Fri, 03 Dec 2021 17:18:45 +0000



Post From: Notice: Transition to Direct Sierra Chart Billing For SC Accounts through Broker

[2021-04-19 04:56:13]
Sierra Chart Engineering - Posts: 98792
We are getting some questions, from Transact users where they are not able to connect to their trading service, because their account is now expired but they have paid for usage time but on a different account as compared to their Sierra Chart account provided by Transact.

Understand that these are separate accounts. You could have paid for usage time on your Sierra Chart account provided by Transact but if not, it is not a problem. However, make sure you are logging into Sierra Chart with the correct account.

You will need to login to Sierra Chart using the account you paid for usage time on.

Here are the instructions for this:
https://www.sierrachart.com/index.php?page=doc/LoginInstructions.php#DifferentAccountName
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.