Login Page - Create Account

Support Board


Date/Time: Tue, 21 May 2024 03:02:33 +0000



Post From: Denali Data Feed CME Group Market Data Feed Interruption - Some Servers First Hour 2021-04-11

[2021-04-11 23:36:55]
Sierra Chart Engineering - Posts: 104368
The problem definitely relates to historical data downloads which affected the relaying of real-time data. There were many pending downloads that were not finishing.

We have not had an incident like this before. The cause is still not clear at this time. We assumed it related to a software update last week but perhaps not.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing