Support Board
Date/Time: Mon, 15 Sep 2025 01:24:51 +0000
Post From: Missing Data for ES contract using CQG data
| [2021-04-09 14:59:56] |
| John - SC Support - Posts: 41793 |
|
This sounds like an issue on the CQG side of things, but get us your Message Log using the following instructions and we'll see if there is anything obvious in it: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: Support Board Posting Information: How to Post Your Message Log (Required In Some Cases) For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |