Support Board

Date/Time: Fri, 19 Apr 2024 00:58:38 +0000

Post From: Exchange not authorized - US equities

[2021-04-08 17:41:20] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 30953
As we suspected, the issue is your email address. It looks too much like a professional trading company. If you can change your email and resubmit the exchange agreement, then they will change your status and you can continue to use Sierra Chart. But, if you do not want to, then that is fine. We will not be able to refund the Exchange fees, as the exchanges do not give refunds. We can refund the rest for you. Just please verify what you want us to do. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing