Support Board

Date/Time: Wed, 08 May 2024 17:16:13 +0000

Post From: just paid for SC and account balance doesn't show

[2021-04-07 13:44:01] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 31466
Usually when there is a problem logging into the website directly it is caused by the browser auto-filling the Account Name or password. Make sure that what you type is stays in the fields until you select the Login button. But, in order to get the password change working, from within Sierra Chart select "Help >> Account Control Panel". This will open a browser and log you in with the same credentials that you used when you started Sierra Chart and will take you to the Account Control Panel page. Once there, scroll down to the "Account Details" section and look for a link that states "Manage Account Information". Select that link to take you to the Account Information page. Verify that your email is correct on that page. If it is, then the email that is being sent must be getting caught by an email filter somewhere. If it is not correct, then correct it and select the "Update Account Information" button at the bottom of that section. Then go and reset your password on this page: https://www.sierrachart.com/PasswordReset.php Let us know if you continue to have issues. There are some additional things we can do. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing