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Date/Time: Thu, 28 Mar 2024 11:21:20 +0000



just paid for SC and account balance doesn't show

View Count: 947

[2021-04-07 21:36:01]
User968654 - Posts: 37
my main problem is getting an invalid un or pw error when trying to login to a new installation on another computer.

I will try to uninstall that program and start over with a fresh download.

This creds I enter for the new installation are identical to the ones on existing installation that work fine.
[2021-04-07 21:39:37]
John - SC Support - Posts: 30399
Sorry, I had completely forgotten about the email updates on the login screen. That is where the problem is.

Restart Sierra Chart and when the login screen comes up select the "Cancel" button one time. That will stop the automatic login. On the right is your email address, which is incorrect on that window. Correct it there and then it will update the system properly from then on.
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[2021-04-07 21:51:37]
User968654 - Posts: 37
I corrected my email as you suggested.
But the login error continues for the new installation.
please help
[2021-04-07 21:55:48]
User968654 - Posts: 37
When I select Retrieve Password on new installation login error screen, no email is sent.
[2021-04-08 13:52:39]
John - SC Support - Posts: 30399
Try resetting your password from the Sierra Chart website. You can access the page here:
https://www.sierrachart.com/PasswordReset.php
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2021-04-08 14:36:30]
User968654 - Posts: 37
Reset attempted but no email. I could try on Update Form under Account Data.

But again the current password works fine on accessing support board and login to old installation.

The name/pw error screen comes up when I enter identical creds to login to new installation.
[2021-04-08 14:38:17]
User968654 - Posts: 37
what is the "force login" and "safe mode" options on the Login Screen?
[2021-04-08 14:46:49]
User968654 - Posts: 37
I tried force login and got same error screen. Nothing new.
[2021-04-08 14:52:48]
John - SC Support - Posts: 30399
Make sure your phone number is correct on this page:
https://www.sierrachart.com/UserControlPanel.php?page=ManageAccountInfo

And then let us know a good time for us to call.

We call using Skype, so there will not be an incoming number, so you are aware.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2021-04-08 14:54:40]
User968654 - Posts: 37
number correct. call at your convenience.
[2021-04-08 16:05:58]
User968654 - Posts: 37
210-842-1521

let me know approx time
[2021-04-08 17:33:33]
John - SC Support - Posts: 30399
I can call now. Let me know if this will work.
For the most reliable, advanced, and zero cost futures order routing, use the Teton service:
Sierra Chart Teton Futures Order Routing
[2021-04-08 17:47:22]
User968654 - Posts: 37
now is fine
[2021-04-08 18:46:41]
User968654 - Posts: 37
I got things transferred to the new installation.

But I can't pull up my AMP account balance, so I can't get out of SIM mode.

Any ideas?
[2021-04-08 19:04:39]
User968654 - Posts: 37
I had to login to CQG service.

Appears all set.

Thanks again.

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