Support Board
Date/Time: Tue, 23 Apr 2024 18:35:59 +0000
Post From: just paid for SC and account balance doesn't show
[2021-04-05 19:00:01] |
User968654 - Posts: 37 |
Software version: 2239 64-bit | 2021-04-05 18:56:57.612 Primary Thread ID: 8220 | 2021-04-05 18:56:57.612 Usage end date: 2021-04-07 | 2021-04-05 18:56:57.612 Enabled for: Sierra Chart Historical Data Service. | 2021-04-05 18:56:57.612 Enabled for: Denali Real-Time Exchange Data Feed. | 2021-04-05 18:56:57.612 Enabled for: Delayed Denali Exchange Data Feed. | 2021-04-05 18:56:57.612 Enabled for exchange2: CME | 2021-04-05 18:56:57.612 Allow Support for Sierra Chart Data Feeds is enabled. | 2021-04-05 18:56:57.612 Current selected Data/Trading service: CQG WebAPI | 2021-04-05 18:56:57.613 Custom symbol settings values: enabled | 2021-04-05 18:56:57.613 Chart Update Interval: 500 | 2021-04-05 18:56:57.613 Intraday Data Storage Time Unit: 1 | 2021-04-05 18:56:57.613 Time Zone: +00:00:00 (UTC+00) | 2021-04-05 18:56:57.613 2021-04-05 18:56:57 Local computer time in UTC | 2021-04-05 18:56:57.613 2021-04-05 18:56:57 Local computer time in SC Time Zone | 2021-04-05 18:56:57.613 2021-04-05 18:45:54 Server time in UTC | 2021-04-05 18:56:57.613 Local computer UTC time and Server UTC time difference: 2 seconds. | 2021-04-05 18:56:57.613 Program path: C:\SierraChart\ | 2021-04-05 18:56:57.613 Data Files path: C:\SierraChart\Data\ | 2021-04-05 18:56:57.613 OS Version Number: 10.0 | 2021-04-05 18:56:57.615 Locale Setting: C | 2021-04-05 18:56:57.615 DLLs: UserContributedStudies_64.dll | 2021-04-05 18:56:57.616 Allowed protected custom studies: | 2021-04-05 18:56:57.616 CQG WebAPI | Connecting to server api.cqg.com | 2021-04-05 18:57:54.160 CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2021-04-05 18:57:54.160 CQG WebSocket socket (1) | Creating socket. Using TLS 1.2. | 2021-04-05 18:57:54.264 CQG WebSocket socket (1) | New receive buffer size: 5242880 | 2021-04-05 18:57:54.265 CQG WebSocket socket (1) | Connecting to IP: 208.48.16.35. | 2021-04-05 18:57:54.265 CQG WebSocket | Opening WebSocket. | 2021-04-05 18:57:54.326 CQG WebSocket | Sending WebSocket handshake. | 2021-04-05 18:57:54.327 CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2021-04-05 18:57:54.532 CQG WebSocket | Server header | Connection: upgrade | 2021-04-05 18:57:54.532 CQG WebSocket | Server header | Sec-WebSocket-Accept: XEJ6rWxdfXr5brMgDzHbq7xI7/E= | 2021-04-05 18:57:54.532 CQG WebSocket | Server header | Server: WebSocket++/0.7.0 | 2021-04-05 18:57:54.532 CQG WebSocket | Server header | Upgrade: websocket | 2021-04-05 18:57:54.532 CQG WebSocket | Server header | | 2021-04-05 18:57:54.532 CQG WebSocket | Web socket state is now open. | 2021-04-05 18:57:54.532 CQG WebAPI | WebSocket connected. | 2021-04-05 18:57:54.532 CQG WebAPI | Sending market data logon message. | 2021-04-05 18:57:54.532 CQG WebAPI | Logon unsuccessful. Server message: Trader is not enabled to use No - SierraChart. Contact your FCM. | 2021-04-05 18:57:54.695 CQG WebSocket socket (1) | CloseSocket call. | 2021-04-05 18:57:54.704 CQG WebAPI | Disconnected. | 2021-04-05 18:57:54.704 CQG WebAPI | Not reconnecting due to connection error condition. | 2021-04-05 18:57:54.704 CQG WebSocket | WebSocket closed. | 2021-04-05 18:57:54.704 CQG WebAPI | WebSocket closed. | 2021-04-05 18:57:54.704 CQG WebSocket socket (1) | Write in progress. Shutdown being delayed. PendingSize=0 | 2021-04-05 18:57:54.705 CQG WebSocket socket (1) | Write has completed. Shutdown being performed. | 2021-04-05 18:57:54.749 CQG WebSocket socket (1) | Shutdown started. Waiting for graceful close. | 2021-04-05 18:57:54.750 |