Login Page - Create Account

Support Board


Date/Time: Tue, 23 Apr 2024 18:35:59 +0000



Post From: just paid for SC and account balance doesn't show

[2021-04-05 19:00:01]
User968654 - Posts: 37
Software version: 2239 64-bit | 2021-04-05 18:56:57.612
Primary Thread ID: 8220 | 2021-04-05 18:56:57.612
Usage end date: 2021-04-07 | 2021-04-05 18:56:57.612
Enabled for: Sierra Chart Historical Data Service. | 2021-04-05 18:56:57.612
Enabled for: Denali Real-Time Exchange Data Feed. | 2021-04-05 18:56:57.612
Enabled for: Delayed Denali Exchange Data Feed. | 2021-04-05 18:56:57.612
Enabled for exchange2: CME | 2021-04-05 18:56:57.612
Allow Support for Sierra Chart Data Feeds is enabled. | 2021-04-05 18:56:57.612
Current selected Data/Trading service: CQG WebAPI | 2021-04-05 18:56:57.613
Custom symbol settings values: enabled | 2021-04-05 18:56:57.613
Chart Update Interval: 500 | 2021-04-05 18:56:57.613
Intraday Data Storage Time Unit: 1 | 2021-04-05 18:56:57.613
Time Zone: +00:00:00 (UTC+00) | 2021-04-05 18:56:57.613
2021-04-05 18:56:57 Local computer time in UTC | 2021-04-05 18:56:57.613
2021-04-05 18:56:57 Local computer time in SC Time Zone | 2021-04-05 18:56:57.613
2021-04-05 18:45:54 Server time in UTC | 2021-04-05 18:56:57.613
Local computer UTC time and Server UTC time difference: 2 seconds. | 2021-04-05 18:56:57.613
Program path: C:\SierraChart\ | 2021-04-05 18:56:57.613
Data Files path: C:\SierraChart\Data\ | 2021-04-05 18:56:57.613
OS Version Number: 10.0 | 2021-04-05 18:56:57.615
Locale Setting: C | 2021-04-05 18:56:57.615
DLLs: UserContributedStudies_64.dll | 2021-04-05 18:56:57.616
Allowed protected custom studies: | 2021-04-05 18:56:57.616


CQG WebAPI | Connecting to server api.cqg.com | 2021-04-05 18:57:54.160
CQG WebSocket | Connecting to WebSocket server api.cqg.com:443 | 2021-04-05 18:57:54.160
CQG WebSocket socket (1) | Creating socket. Using TLS 1.2. | 2021-04-05 18:57:54.264
CQG WebSocket socket (1) | New receive buffer size: 5242880 | 2021-04-05 18:57:54.265
CQG WebSocket socket (1) | Connecting to IP: 208.48.16.35. | 2021-04-05 18:57:54.265
CQG WebSocket | Opening WebSocket. | 2021-04-05 18:57:54.326
CQG WebSocket | Sending WebSocket handshake. | 2021-04-05 18:57:54.327
CQG WebSocket | Server header | HTTP/1.1 101 Switching Protocols | 2021-04-05 18:57:54.532
CQG WebSocket | Server header | Connection: upgrade | 2021-04-05 18:57:54.532
CQG WebSocket | Server header | Sec-WebSocket-Accept: XEJ6rWxdfXr5brMgDzHbq7xI7/E= | 2021-04-05 18:57:54.532
CQG WebSocket | Server header | Server: WebSocket++/0.7.0 | 2021-04-05 18:57:54.532
CQG WebSocket | Server header | Upgrade: websocket | 2021-04-05 18:57:54.532
CQG WebSocket | Server header | | 2021-04-05 18:57:54.532
CQG WebSocket | Web socket state is now open. | 2021-04-05 18:57:54.532
CQG WebAPI | WebSocket connected. | 2021-04-05 18:57:54.532
CQG WebAPI | Sending market data logon message. | 2021-04-05 18:57:54.532
CQG WebAPI | Logon unsuccessful. Server message: Trader is not enabled to use No - SierraChart. Contact your FCM. | 2021-04-05 18:57:54.695
CQG WebSocket socket (1) | CloseSocket call. | 2021-04-05 18:57:54.704
CQG WebAPI | Disconnected. | 2021-04-05 18:57:54.704
CQG WebAPI | Not reconnecting due to connection error condition. | 2021-04-05 18:57:54.704
CQG WebSocket | WebSocket closed. | 2021-04-05 18:57:54.704
CQG WebAPI | WebSocket closed. | 2021-04-05 18:57:54.704
CQG WebSocket socket (1) | Write in progress. Shutdown being delayed. PendingSize=0 | 2021-04-05 18:57:54.705
CQG WebSocket socket (1) | Write has completed. Shutdown being performed. | 2021-04-05 18:57:54.749
CQG WebSocket socket (1) | Shutdown started. Waiting for graceful close. | 2021-04-05 18:57:54.750