Support Board

Date/Time: Sun, 16 Jun 2024 12:46:46 +0000

Post From: Pausing usage time through April

[2021-03-31 15:02:07] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 32379
We have processed the refund and put the funds back in your Sierra Chart account. We have also set your account to NOT renew, so your current Usage Time will now end on April 4, 2021. If you do not want to be charged the $3.25 for the Full CME Group exchange on April 1, 2021 (that is, you will not be needing the data at all in April), then we recommend that you deactivate the exchange on this page (you will still get data through the rest of today (March 31), this just sets the exchange to not renew): https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeed If you then want the funds refunded to your card, you would need to make that request in the Account Support Tickets. Just be aware that we charge a fee for the refund to the card. You can find the information for this here: Sierra Chart Purchase and License Information: Refunds You can access the Account Support Tickets here: https://www.sierrachart.com/UserControlPanel.php?page=SupportTickets For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing