Support Board

Date/Time: Tue, 23 Apr 2024 13:59:31 +0000

Post From: Message from AMP through email about CQG Order Routing problems

[2021-03-17 01:07:01] Link To Thread - Link To Post [Go To First Post]
bebop - Posts: 13
Or alternatively if you have an affected account like me (17:41 est): CQG - Order Routing Problems - Identified as Affected Account CQG just provided us a list of Identified Affected Accounts by their issue today - Your account one of these identified accounts. What this means: We do not know if the current position on your trading platform is accurate. We are working with CQG and the Exchange files to attempt to get the full accurate positions updated during tonight's processing. So your platform will be showing your true accurate position. Please do NOT just close an Open Position showing on your platform > just because you see it. This could be closing an inaccurate position (because even though we have margins raised to 100% exchange...it would accept an order to CLOSE or liquidate this inaccurate position = create a NEW OPEN position on the Exchange. We will continue to provide you updates as they develop.