Support Board

Date/Time: Sat, 18 May 2024 13:23:08 +0000

Post From: AMP Charged me for Package 5 instead of Package 11 + Denali

[2021-03-10 20:18:13] Link To Thread - Link To Post [Go To First Post]
arkevo - Posts: 13
Hi John, I don't think that is the case. I'm aware of how everyone is raising the issue that they are seeing double billing and it looks like something like this with Feb under Description. See below: DATE VALUE DATE DESCRIPTION REG CCY DEBIT/CREDIT 01-MAR-21 01-MAR-21 MAR21 CQG CME Non Pro Level 1 01 USD 1.00 DR 01-MAR-21 01-MAR-21 FEB21 Sierra Denali Data Fee 01 USD 10.00 DR 01-MAR-21 01-MAR-21 FEB21 Sierra Denali Data Fee 01 USD 20.00 DR 01-MAR-21 01-MAR-21 FEB21 Sierra Package 5 01 USD 25.00 DR TOTAL However, I'm seeing the above plus another bill on March 9th that says Package 5 for $25 and March for the Description. I tried contacting AMP Futures and they said they don't see anywhere where I have selected Denali Feed plus CME with Market Depth. Which is strange since they have been billing this for me for the last 5 months or so. DATE VALUE DATE DESCRIPTION REG CCY DEBIT/CREDIT 09-MAR-21 09-MAR-21 MAR21 Sierra Package 5 01 USD 25.00 DR I want to make sure I won't get double charged $36 + the $3.25 fee I currenty have for March plus what I was charged on March 9th for $25 for Package 5. Please let me know your thoughts. If you are 100% sure I won't then I will wait for billing in April verify all of my statements. Thanks, ivo