Support Board

Date/Time: Sun, 19 May 2024 09:47:27 +0000

Post From: Issue with time response of the platform

[2021-03-08 08:16:14] Link To Thread - Link To Post [Go To First Post]
User657945 - Posts: 226
The platform is not responsive at all anymore, before it was due to the versione 2234 I rolled back to 2226 and it was better now it slow down with 226 too. I mean all the command are slow 4-5 seconds and also on the NQ charts the response to the price is very slow, while the response of the UErex feed it's ok. I check and if I open a browse of the the help support or any other or I make any action on the italian broker client server it work all fast as in the past, so it is not a network or a pc issue otherwise the slow motion should be on that program too. Is is possible to have a remote assistance at your time convience to check whta' wrong? thx Alberto another info looking to reaources monitoring of window I saw that the paltform is for istant becoming not responding and this is going on as a routine each x seconds, but cpu is on average 23% and as said no issue on any orther program on the pc and sierra is working on a dedicated SSD disk. Update: close reopen the platform it's for now fine. All the issue started in synk with the move from SC rotuing service where I had as primary server server3 frankfurth and now I'm on SC all services. Hope this help you to understand what can be. I will monitoring and let you know. Date Time Of Last Edit: 2021-03-08 08:42:12