Support Board

"Good News is....We have reviewed all the trades on your account and have found that the affected orders/positions by the TT Issue actually realized a POSITIVE PnL on your account (you made profits due to the TT error), so No Adjustments or Credits Warranted.

To finally close this matter - The Positive PnL will remain on your account. No Further Action is required."

"Here are the identified affected orders - Any other orders/positions showing on the platform is exactly what the TT error was...it re-instated old positions and created None-REAL positions on the platform.

Any other orders or fills in the logs - were FAKE/Error by TT or the AMP Risk team manually updating the platform to match CME

These orders below are the only REAL positions affected by TT error.
TT Platform was NOT accurate.
Only AMP Statements were accurate...and these are the affected REAL trade fills (below)

This was 100% TT error..they have not denied it…we can not comment on TT’s position about refusing to compensate our customers for the losses incurred by their error - but we are here trying to help. We can only help with REAL closed/executed trades….which is the credit amount we have processed.
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