Login Page - Create Account

Support Board


Date/Time: Fri, 03 Dec 2021 17:03:30 +0000



Post From: Notice: Transition to Direct Sierra Chart Billing For SC Accounts through Broker

[2021-03-04 20:35:21]
Sierra Chart Engineering - Posts: 98792
Effective April 1, it will be a requirement to use EUREX data from the Denali Exchange Data Feed when using CQG and this will apply to other services in May. Full documentation is here for the Denali Exchange Data Feed:
https://www.sierrachart.com/index.php?page=doc/DenaliExchangeDataFeed.php

To use the Denali Exchange Data Feed requires that you are using Sierra Chart Package 10, 11, or 12. You are able to change the Service Package here:
https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation#1


Before April 1, it is necessary to contact your broker and have them cancel the EUREX exchange fee that you pay through CQG. Do not activate the EUREX exchange on the Denali Exchange Data Feed, until you have confirmation that you are not receiving the real-time EUREX data from CQG. This procedure avoids any possibility of paying for the exchange fee twice. The EUREX exchange is activated here:
https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeedNonCME


Before April 2021 we will have support for market data for EUREX spread symbols.

The symbol mapping is handled automatically for outright futures. For non-outright futures contracts you want to trade on EUREX, you would need to use the Denali Data Feed spread symbol for the chart, and set the CQG symbol in the Chart >> Chart Settings >> Trade and Current Quote Symbol.

For the reason why there is a requirement to use Sierra Chart provided EUREX data, refer to the second half of this post here:
https://www.sierrachart.com/SupportBoard.php?PostID=251401#P251401

The above will not be technically required until May 1 which means you can still use CQG EUREX data until May 1. However, we are putting out this notice now and wanting to get users, transitioned to our new EUREX data feed as soon as possible.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. If possible please keep your questions brief and to the point. Please be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

If your question/request has been answered and you do not have anything further, then it is easiest for us if you do not reply again to say thank you.
Date Time Of Last Edit: 2021-03-07 19:06:34