Login Page - Create Account

Support Board


Date/Time: Fri, 29 Mar 2024 08:53:48 +0000



Post From: Notice: Transition to Direct Sierra Chart Billing For SC Accounts through Broker

[2021-03-04 20:35:21]
Sierra Chart Engineering - Posts: 104368
Effective April 1, it will be a requirement to use EUREX data from the Denali Exchange Data Feed when using CQG and this will apply to other services in May. Full documentation is here for the Denali Exchange Data Feed:
Denali Exchange Data Feed

To use the Denali Exchange Data Feed requires that you are using Sierra Chart Package 10, 11, or 12. You are able to change the Service Package here:
https://www.sierrachart.com/UserControlPanel.php?page=ServicesActivation#1


Before April 1, it is necessary to contact your broker and have them cancel the EUREX exchange fee that you pay through CQG. Do not activate the EUREX exchange on the Denali Exchange Data Feed, until you have confirmation that you are not receiving the real-time EUREX data from CQG. This procedure avoids any possibility of paying for the exchange fee twice. The EUREX exchange is activated here:
https://www.sierrachart.com/UserControlPanel.php?page=DenaliDataFeedNonCME


Before April 2021 we will have support for market data for EUREX spread symbols.

The symbol mapping is handled automatically for outright futures. For non-outright futures contracts you want to trade on EUREX, you would need to use the Denali Data Feed spread symbol for the chart, and set the CQG symbol in the Chart >> Chart Settings >> Trade and Current Quote Symbol.

For the reason why there is a requirement to use Sierra Chart provided EUREX data, refer to the second half of this post here:
New Upcoming EUREX Full Order Book Data Feed (Now Available!) | Post: 251401

The above will not be technically required until May 1 which means you can still use CQG EUREX data until May 1. However, we are putting out this notice now and wanting to get users, transitioned to our new EUREX data feed as soon as possible.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2021-03-07 19:06:34