Support Board

Date/Time: Wed, 01 May 2024 15:31:52 +0000

Post From: From TT: We are currently investigating order routing issues for CME

[2021-03-03 20:31:32] Link To Thread - Link To Post [Go To First Post]
user_xyz - Posts: 369
WOW! This is impressive. Talk about doing the right thing and restoring faith to it's customers. Well done AMP you saved a customer with me, and I'm sure 1000's of others. AND SC if you had any hand in making this happen thank you. This seriously made my day along with having a killer $$$ day trading. Hello. We would like to begin by thanking you for your patience while we worked thru this recent TT Outage situation. You can review the Full TT Technical Error Report Here: https://support.ampglobal.com/hc/en-us/articles/1500002838222 Unfortunately, TT has rejected our formal request for compensation due to their Technical Error...so, AMP-Sierra is doing the right thing and processing a credit on your AMP Statement tonight for the orders/positions that we have identified as causing negative trading PnL on your account due to this TT Outage. To finally close this matter - You will see the credit on your statement tonight: TT Outage - AMP-Sierra Credit Thank you again for your patience and we appreciate have you as our customer! Happy Trading! Date Time Of Last Edit: 2021-03-03 20:38:13