Support Board

Date/Time: Fri, 19 Apr 2024 00:43:34 +0000

Post From: Delayed data

[2021-03-03 16:00:49] Link To Thread - Link To Post [Go To First Post]
User499894 - Posts: 42
Hi, yesterday I tried to subscribe to depth of market data logging into my A.M.P. account; as I could not find such an option available for customers with Denali datafeed, I contacted AMP support and they told me to sign the "Exchange Agreements". I soon received an email from Sierrachart with the link to the Agreements page and signed the Uniform Subscriber Agreement, the CME Non-Professional Certification, and the Uniform Subscriber Agreement For Delayed Data. Perhaps this last sign was a mistake because today I am indeed seeing depth-of-market data BUT delayed... What shall I do to see real-time data? If some time in the future I decide to give up the depth-of-market and revert to only top-of-book data, should I contact you or AMP? Thanks.