Support Board

Date/Time: Sat, 04 May 2024 03:09:29 +0000

Post From: cqg and Denali issue

[2021-03-02 17:30:18] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 31362
Check to ensure that the option for File >> Data/Trade Service Settings >> Common Settings >> Allow Support for Sierra Chart Data Feeds is set to Yes. If it is not, then set to Yes and then select File >> Disconnect then File >> Connect to Data Feed. If this does not resolve your issue, then we need to see your Message Log by following these instructions: Follow the instructions here to clear the Message Log: Message Log: Clearing the Message Log Open a chart for the symbol you have an issue with. Tell us that symbol of the chart. Disconnect from the data feed with "File >> Disconnect". Connect to the data feed with "File >> Connect to Data Feed". After the connection and after about 10 seconds, provide a copy of the Message Log following these instructions: https://www.sierrachart.com/index.php?page=PostingInformation.php#MessageLog For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing