Support Board

Date/Time: Sat, 04 May 2024 17:50:14 +0000

Post From: Unable to connect to Denali feed, please help

[2021-03-02 15:32:37] Link To Thread - Link To Post [Go To First Post]
John - SC Support - Posts: 31362
The problem is that your Denali Exchange Data Feed is not active and as such, the system is trying to get the data from CQG, but you are not authorized for that either. We see that your Market Data Agreements have not been completed, as they were missing your Trading Account information. At this time, you should go through the Setup Instructions for the Denali Exchange Data Feed and make sure everything is setup properly. One item, in particular, is that you should change your package to Package 11, which includes the data feed fee (exchange fees are still extra). Refer to the Setup Instructions here: Denali Exchange Data Feed: Setup Instructions: CME/CBOT/NYMEX/COMEX Exchanges For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing