Support Board

Date/Time: Mon, 20 May 2024 21:28:04 +0000

Post From: TT Outage Follow-up -- AMP initiated data feed change from TT to CQG

[2021-02-19 19:34:33] Link To Thread - Link To Post [Go To First Post]
User912281 - Posts: 18
Hello. Related to the TT outage, I received an email from AMP Futures yesterday that included the following: "We have been in communication with Sierra Chart. The change from TT to CQG is not a difficult process. Simple change of the connection and reset the symbol mapping. Sierra will publish quick help guide shortly. Sierra Chart Users > Please submit this form to request your account to be changed from TT datafeed to CQG >>" Earlier today I received the following: "Hello Richard , Your CQG side has now been re enabled Thank You" However, when I attempted to initiate a trade today I received the following error message: "SC Futures Order Routing/Data order update (Order reject). Info: TT order update (Rejected). Text: Insufficient permissions : route does not exist for clientCompId LIVE_SIERRA_1, route : 123148 , 7.. Text: Parent order. Tag: 02C-02T(10T-10SL)CS.twconfig. Internal Order ID: 34566. Service Order ID: 4745471. Symbol: 6SH21_FUT_CME. Account: AC104564 \| 2021-02-19 11:31:01.066 * " I assume we need to change the order routing to CQG. If so, please let me know how to proceed. Thank you!