Support Board

Date/Time: Mon, 20 May 2024 20:40:35 +0000

Post From: Payment failed - DTC error - TT related

[2021-02-17 02:18:28] Link To Thread - Link To Post [Go To First Post]
User35525 - Posts: 180
Dear SC, I just saw "payment failed" with a click to "renew now" in my account control panel. I closed some memory-hogging Chrome tabs and now it shows everything is okay. Also, I have a live trade open and just got this pop-up: "Connection error message from service SC Futures Order Routing/Data \| Server has requested a logoff. Reason: DTC protocol server has been disabled \| Date-Time: 2021-02-16 16:57:26". That concerns me after seeing the "TT Based Order Routing Service: TT Interruption" forum thread. The thread said Dorman is fine, which is what I use. I was able to get flat (according to SC), but will be calling Dorman to check. SC's trade account data and and order entry page says: "Connected: False \| Connection Failed - WebSocket error", so I just clicked to disconnect/reconnect the data feed. The action log shows "Requesting security definitions for symbol: undefined" and "connection closed". Thanks.