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Direct MessagesDate/Time: Thu, 02 May 2024 17:40:21 +0000
Post From: IMPORTANT NOTICE : Regarding EUREX Data Interruption for Users (SC Exchange Data Feed)
| [2021-02-10 11:01:14] |
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Related to the release of our new EUREX data feed: New Upcoming EUREX Full Order Book Data Feed (Now Available!) We had done a limited release of this EUREX data feed for Version 2227 or higher. This required us to enable the EUREX exchange on the Denali Exchange Data Feed for all users. We did not realize at the time, that this would interrupt the EUREX exchange for those people subscribing to it through the Sierra Chart Exchange Data Feed. This issue is now resolved. If you do not have EUREX data and you are using the Sierra Chart Exchange Data Feed restart Sierra Chart now. The problem will be resolved. If not, let us know. This change also prevents the new EUREX data feed from being used on version 2227 or higher. If you are on that version, go back to 2226 by selecting Help >> Download Current Version. If you are already using 2227 and you are getting the new EUREX data feed, then just do not restart Sierra Chart and only take action until the end of the day. It is fine to do nothing at the moment if you are still receiving the EUREX data feed. We do apologize for this issue. It is a major technical challenge and requires a lot of planning to release this data feed to users. Even though we have it, the release is difficult because of a diverse user group with all kinds of configurations and possibilities. This is what makes our work very very difficult to put it lightly. Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |