Support Board

Date/Time: Sat, 04 May 2024 21:18:55 +0000

Post From: Interactive Brokers Connection & Order Routing Problems

[2021-02-10 01:11:39] Link To Thread - Link To Post [Go To First Post]
user_xyz - Posts: 369
User Discussion or SC Support Interactive Brokers resets their servers every evening at 12am EST. In TWS this usually interrupts service for a few seconds to a couple minutes, annoying but tolerable. In Sierra Chart (Using Denali Feed [M]), right after the server resets, I've noticed long delays (1-20mins) in placing new trades (market moves right past existing orders), delays closing open positions, and even incorrect reporting of position qty's. More than once I've had to open TWS to manage a position. Disconnecting/reconnecting from the service in SC along with shutting down/reconnecting the IB gateway doesn't fix the issue. I've noticed that restarting SC does appear to fix the problem, again this only happens after 12am EST. It also appears to go away after ~15-30 minutes on it's on without restarting anything. Does anyone have any insight into this? Also SC I'm not asking you to track down an IB issue but if you've had other customers report this, or know what's going on thought I'd post it here for a quick response.