Login Page - Create Account

Support Board


Date/Time: Tue, 30 Apr 2024 10:52:03 +0000



Post From: Intraday data errors

[2021-02-03 09:36:15]
Sierra Chart Engineering - Posts: 104368
Sierra Chart is not a free program. And it is very inexpensive with what we charge for it.

We are standardizing the pricing as explained here:
Important Notice: Price Standardization Plan Effective March 1, 2021 | Denali Data Feed


I was paying for quotes only
This is not really true. Effectively what you were paying was more like a license type fee from the exchange. You were not paying for market data and not reliable and long-term historical data. What we recommend you do is cancel the CME full market depth exchange fee and go to their top of book which is 3 USD per month.

So you have to look at what you are willing to pay per month and make the necessary adjustments. And that is going to be with the CME fee. You should want to pay us more and pay the CME less. And if you have a complaint about CME fees, then complain to them.

It is not proper to complain to us when the CME is charging multiple times more than Sierra Chart.
Sierra Chart Support - Engineering Level

Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy:
https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation

For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service:
Sierra Chart Teton Futures Order Routing
Date Time Of Last Edit: 2021-02-03 09:38:23