Home >> Support Board

Support Board

Date/Time: Tue, 07 May 2024 07:08:49 +0000

How to Post a Message for Support

Post From: Delayed Data Not Streaming

[2021-01-28 10:33:45] Link To Thread - Link To Post [Go To First Post]
Vitwat - Posts: 19
Hi, One of symbols that is not updating continuously is MNQH21-CME. Here's the message log required: Software version: 2222 64-bit \| 2021-01-28 05:31:02.138 Primary Thread ID: 19016 \| 2021-01-28 05:31:02.138 Usage end date: 2021-02-19 \| 2021-01-28 05:31:02.138 Enabled for: Advanced Features 2. \| 2021-01-28 05:31:02.138 Enabled for: Sierra Chart Historical Data Service. \| 2021-01-28 05:31:02.138 Enabled for: Denali Real-Time Exchange Data Feed. \| 2021-01-28 05:31:02.138 Allow Support for Sierra Chart Data Feeds is enabled. \| 2021-01-28 05:31:02.138 Current selected Data/Trading service: SC Data - All Services \| 2021-01-28 05:31:02.138 Custom symbol settings values: disabled \| 2021-01-28 05:31:02.138 Chart Update Interval: 500 \| 2021-01-28 05:31:02.138 Intraday Data Storage Time Unit: 0 \| 2021-01-28 05:31:02.138 Time Zone: -05:00:00 (EST-05EDT+01,M3.2.0/02:00,M11.1.0/02:00) \| 2021-01-28 05:31:02.138 2021-01-28 10:31:02 Local computer time in UTC \| 2021-01-28 05:31:02.138 2021-01-28 05:31:02 Local computer time in SC Time Zone \| 2021-01-28 05:31:02.138 2021-01-28 08:58:57 Server time in UTC \| 2021-01-28 05:31:02.138 Local computer UTC time and Server UTC time difference: 1 seconds. \| 2021-01-28 05:31:02.138 Program path: C:\SierraChart\ \| 2021-01-28 05:31:02.138 Data Files path: C:\SierraChart\Data\ \| 2021-01-28 05:31:02.138 OS Version Number: 10.0 \| 2021-01-28 05:31:02.139 Locale Setting: C \| 2021-01-28 05:31:02.139 DLLs: UserContributedStudies.dll, UserContributedStudies_64.dll \| 2021-01-28 05:31:02.139 Allowed protected custom studies: \| 2021-01-28 05:31:02.139 File >> Disconnect selected. \| 2021-01-28 05:31:37.650 SC Data - All Services \| Disconnected. \| 2021-01-28 05:31:37.651 SC Data - All Services \| Connected to server complete. \| 2021-01-28 05:31:40.345 Triggering next historical data download in queue. \| 2021-01-28 05:31:40.346 Triggering next historical data download in queue. \| 2021-01-28 05:31:40.346 Triggering next historical data download in queue. \| 2021-01-28 05:31:40.346 Triggering next historical data download in queue. \| 2021-01-28 05:31:40.346 No download requests in the queue to start downloads for. \| 2021-01-28 05:31:40.347 No download requests in the queue to start downloads for. \| 2021-01-28 05:31:40.347 No download requests in the queue to start downloads for. \| 2021-01-28 05:31:40.347 No download requests in the queue to start downloads for. \| 2021-01-28 05:31:40.347 SC Data - All Services \| Starting real-time market data updates for: MNQH21-CME. ID: 1 \| 2021-01-28 05:31:40.527 SC Data - All Services \| Subscribing to streaming market data in the service client is not supported. Symbol: MNQH21-CME \| 2021-01-28 05:31:40.527 SC Data - All Services \| Requesting security definition data for: MNQH21-CME. ID: 1 \| 2021-01-28 05:31:40.527 Added historical Intraday data request for MNQH21-CME to the queue. \| 2021-01-28 05:31:40.527 Intraday data recording state for symbol MNQH21-CME is set to download 'Pending'. \| 2021-01-28 05:31:40.527 Triggering next historical data download in queue. \| 2021-01-28 05:31:40.527 Delaying start of download for MNQH21-CME \| 2021-01-28 05:31:40.529 HD Request # 8 \| Downloading Intraday chart data for MNQH21-CME to the file MNQH21-CME.scid. Service: cme \| 2021-01-28 05:31:45.720 HD Request # 8 \| Download start date-time: 2021-01-28 05:16:49.000000. File last date-time: 2021-01-28 05:16:49.926000 \| 2021-01-28 05:31:45.720 HD Request # 8 \| Using server: exchangehistdata1.sierracharts.com port 10150 \| 2021-01-28 05:31:45.720 Socket (1) \| Creating socket. \| 2021-01-28 05:31:45.724 Socket (1) \| New receive buffer size: 5242880 \| 2021-01-28 05:31:45.724 Socket (1) \| Connecting to IP: 8.18.161.135. \| 2021-01-28 05:31:45.724 HD Request # 8 \| Setting DTC encoding to Binary VLS \| 2021-01-28 05:31:46.238 HD Request # 8 \| Sending historical data logon request message. \| 2021-01-28 05:31:46.238 HD Request # 8 \| Requesting Intraday data. Start date-time: 2021-01-28 05:16:49. Record interval: 0. Symbol: MNQH21 \| 2021-01-28 05:31:46.955 HD Request # 8 \| Decompressing data. \| 2021-01-28 05:31:47.209 HD Request # 8 \| Receiving Intraday data for MNQH21-CME starting at 2021-01-28 05:16:49.164000 \| 2021-01-28 05:31:47.719 Socket (1) \| CloseSocket call. \| 2021-01-28 05:31:47.723 Socket (1) \| 0 bytes remaining in receive buffer when socket closed. \| 2021-01-28 05:31:47.723 Socket (1) \| Shutdown started. Waiting for graceful close. \| 2021-01-28 05:31:47.723 Historical data download thread signaled to stop. \| 2021-01-28 05:31:47.723 HD Request # 8 \| Timestamp of first Intraday data file record written: 2021-01-28 05:16:50.120000 \| 2021-01-28 05:31:47.723 HD Request # 8 \| Received 2656 records from 2021-01-28 05:16:49.164000 to 2021-01-28 05:21:45.809001 (4.9 minutes) and wrote 2649 records for MNQH21-CME \| 2021-01-28 05:31:47.723 HD Request # 8 \| Add time&sales data \| Remembered last file record date-time: 2021-01-28 10:21:45.809001 \| 2021-01-28 05:31:47.728 HD Request # 8 \| Completion time: 2s \| 2021-01-28 05:31:47.728 HD Request # 8 \| Intraday data download complete for MNQH21-CME. Unique request ID: 6 \| 2021-01-28 05:31:47.728 Removing historical data download ID 6. \| 2021-01-28 05:31:47.728 Real-time Intraday chart data file updates started for MNQH21-CME \| 2021-01-28 05:31:47.728 Intraday chart data file opened for MNQH21-CME \| 2021-01-28 05:31:47.728 HD Request # 8 \| Enabling Intraday chart updating for symbol. \| 2021-01-28 05:31:47.728 Triggering next historical data download in queue. \| 2021-01-28 05:31:47.728 No download requests in the queue to start downloads for. \| 2021-01-28 05:31:47.728 Socket (1) \| Socket gracefully closed by remote side. \| 2021-01-28 05:31:47.976 Socket (1) \| Closed. \| 2021-01-28 05:31:47.976