Support Board
Date/Time: Sat, 05 Jul 2025 01:10:34 +0000
Post From: Pre mercado
| [2021-01-19 15:56:54] |
| John - SC Support - Posts: 40745 |
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To attach a file to a message on the Support Board: 1. Sierra Chart support may request you to attach files. These files are located in the Sierra Chart Data Files Folder folder on your system (\SierraChart\Data). To find the location of this folder, select Global Settings >> General Settings on the Sierra Chart menu. The folder is displayed in the box named: Data Files Folder. 2. If support asks you for a Chartbook file, the file extension for these types of files is cht. Support may ask you for a chartbook file for testing purposes. Do know that these Chartbooks do not contain any private information although your chart setups will be known, but we do not pay any attention to those other than for the purpose of diagnosing a problem. Generally we just need a chartbook with one or two charts to demonstrate a problem. 3. Below the area on the Support Board where you are typing your message in reply to an existing posting or when you are starting a New Support Request, you will see a button named Add/Edit Attached Files. Press this button. This will open a new Upload Files pop-up web browser window. Keep in mind that it might appear on another monitor based upon your browser configuration. Refer to the images to the right. 4. In the Upload Files window (see images to the right), press the Browse button and navigate to the folder that contains the file that you want to attach. Select the file and press the Open button on the Open File window. 5. Press the Upload button to attach the requested file. 6. It is possible to set an uploaded file as private, which will only make it available to you and to Sierra Chart support. To do this, click on the Make Private link for the relevant file. 7. When you press the Submit / Submit New Reply button below the message box, the message will be posted along with the attachments. For the most reliable, advanced, and zero cost futures order routing, use the Teton service: Sierra Chart Teton Futures Order Routing |