Support Board
Date/Time: Tue, 04 Nov 2025 04:37:43 +0000
Post From: Account Numbers Reset Upon Data Connection Loss/Restore
| [2021-01-18 09:43:04] |
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Refer to: Software Download: About Prereleases. Are they Stable? It appears NQH21-CME is now NQH21_FUT_CME, as one example...is that correct? No this is not true. symbols like this are for the SC order routing service:NQH21_FUT_CME Use this Edit menu command to Translate the symbols to the current service: Edit Menu: Edit >> Translate Symbols To Current Service So I upgraded to v2220 and found that the same issue occurred this afternoon after my Sierra Chart sub-instance lost its connection We have looked into this and determined the problem. We will have a new version out that resolves this.
Sierra Chart Support - Engineering Level Your definitive source for support. Other responses are from users. Try to keep your questions brief and to the point. Be aware of support policy: https://www.sierrachart.com/index.php?l=PostingInformation.php#GeneralInformation For the most reliable, advanced, and zero cost futures order routing, *change* to the Teton service: Sierra Chart Teton Futures Order Routing |